How It Works?


Define business rules, add agents, team leads, and managers

Set up your inbound or outbound call flow on our IVR studio

Start making or receiving calls from customers instantly

Why A Call Center Suite?


Industry Agnostic

Our call center suite is industry agnostic and works with travel, banking, retail, technology services, etc

Inbound and Outbound Sales

Reach your customers directly, or let them reach you via multiple channels of communication

Daily Operations Calls

Provide timely assistance to customers irrespective of time and location to improve customer service

On-Demand Customer Support

Handle the unexpected traffic during peak season efficiently for a better customer experience



Our Clients


Features

Inbound Communication

Use ACD, smart routing & IVR for all incoming calls & manage multiple processes on one dashboard

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Outbound Communication

Use automated dialers, campaign features, and bulk voice broadcasts for outbound communication

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Analytics & Reporting

View real-time and historical analytics, periodical reports, call records, agent evaluation system, etc

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Built In Applications

Streamline customer support with our CRM, Ticket Management & Knowledge Management Systems

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Simplified Admin Settings

Set up call flow using our IVR Studio, and define service levels & admin settings easily on your own

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Features That Are Perfect For Your Business

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